Frequently Asked Questions
Everything you need to know about your meat delivery service.
How is the meat sourced and raised?
We source high-quality meat from partners who prioritize animal welfare. Our beef is 100% grass-fed and finished, our chicken is organic and free-range, and our pork is crate-free and heritage breed.
How is my order shipped to remain fresh?
Your order is packed in an insulated box with dry ice to ensure it stays frozen or cold during transit. We use eco-friendly packaging materials whenever possible to minimize our environmental footprint.
Can I customize the contents of my box?
Yes! We offer several plan options, including a Custom Box where you can select specific cuts of meat, or Curated Boxes where our experts choose a variety for you.
What is your refund or replacement policy?
If you are not 100% satisfied with the quality of your order or if there was an issue during shipping, please contact our customer support team within 7 days of delivery for a replacement or a refund.
How do I manage or cancel my subscription?
You can easily pause, skip, or cancel your subscription at any time through your account dashboard. Please ensure changes are made before your next billing date to avoid unwanted shipments.
Do you offer free shipping?
Yes, we provide free shipping on all recurring subscription orders delivered within the contiguous 48 United States.