Returns & Exchanges

Due to the perishable nature of our high-quality meats, we are unable to accept physical returns; however, if your order arrives damaged or fails to meet your satisfaction, please contact us within 7 days for a resolution.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, immediately check your box and its contents to ensure all items are present and have arrived in a frozen or partially frozen state.

• 2.
  Document Any Issues

  If there are concerns regarding product quality or shipping damage, take clear photos of the packaging and labels to help our team assist you more efficiently.

• 3.
  Contact Support

  Reach out to our Member Support team via email or live chat with your order number and any documentation regarding the issue you encountered.

• 4.
  Receive Resolution

  Once reviewed, we will process a replacement or issue a credit to your account to ensure you are fully satisfied with your ButcherBox experience.